Refund and Returns Policy



Our refund policy is applicable only under the following conditions: the roses never arrived at the customer’s location or the roses did not start the shipping process from our store. 

Non-returnable items

Roses are perishable goods and are exempt from being returned. 


Our roses can only be refunded in the case of damage while delivering the roses, if it didn’t reach the customer, or if it didn’t leave the store.
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Need help?

Contact us at for questions related to refunds and returns.